Contact

Get in touch

Questions, corrections, or a payout story worth chasing? Here’s how to reach the people behind Velvet. We read everything; most emails get a reply within two working days.

Response time: ~2 working days

Email us

Generalhello@durhamhoods.com
Correctionscorrections@durhamhoods.com
Press & partnershipspress@durhamhoods.com
Report a payout issuewatch@durhamhoods.com

Prefer the forum?

Most questions are answered fastest by the community. Start a thread in the forums, or file a payout or account dispute in Casino Watch so other members can add their own reports.

Operators

If you represent a brand and want to respond to a complaint, reply in the thread — it stays public. For anything else, email press@durhamhoods.com. Note that we don’t remove honest member reports or sell ranking positions; see our standards.

Need support, not us? For gambling harm, free confidential help is at GamCare or the National Gambling Helpline on 0808 8020 133.
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18+ — If gambling stops being fun, the National Gambling Helpline (GamCare) is free on 0808 8020 133, and you can self-exclude from every UK-licensed site at GamStop.

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