Contact
Get in touch
Questions, corrections, or a payout story worth chasing? Here’s how to reach the people behind Velvet. We read everything; most emails get a reply within two working days.
Response time: ~2 working days
Email us
Generalhello@durhamhoods.com
Correctionscorrections@durhamhoods.com
Press & partnershipspress@durhamhoods.com
Report a payout issuewatch@durhamhoods.com
Prefer the forum?
Most questions are answered fastest by the community. Start a thread in the forums, or file a payout or account dispute in Casino Watch so other members can add their own reports.
Operators
If you represent a brand and want to respond to a complaint, reply in the thread — it stays public. For anything else, email press@durhamhoods.com. Note that we don’t remove honest member reports or sell ranking positions; see our standards.