does the complaints process ever actually work

Got a dispute rumbling with a site and I'm about to fire off a formal complaint. Before I spend evenings on it — does this process ever actually get results, or is it designed to bore you into giving up?

It works more often than you'd think, but only if you treat it like admin: complaint in writing, give them the stated window to respond, then escalate to their independent dispute service if the answer's rubbish. Vague angry emails go nowhere; documented ones get taken seriously.

Keep every live chat transcript and email from day one — and I mean save copies, don't rely on your inbox. The cases I've seen win were the ones where the person had a folder of receipts.

Folder started, transcripts saved, window noted. Cheers both — will report back either way.